FAQ

Below FAQ's are some common questions our customers ask.

• Question Answer How do I Track My Order?

  We send out an email with the tracking number and carrier when the order is shipped, if you didn’t receive an email please contact us at orders@exhaustking.com and we would be happy to resend the tracking information.

• Question Answer How do I Edit my Order?

  Need to make changes to your order? It's simple contact us at orders@exhaustking.com.

• Question Answer How do I Cancel my Order?

  Whether you want a refund, store credit, or an alternative product we will process your cancellation request immediately and without any hidden fees. We cannot cancel an order once it ships. To cancel your order contact us at orders@exhaustking.com.

• Question Answer Can I Exchange my Items?

  What Can I Exchange?

  • If you are not completely satisfied with your purchase, we will be happy to exchange products in new/unused condition within 30 days of delivery.
  • Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.

  • The few exceptions for items that cannot be returned include:
    • Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
    • All Wheel & Tire Packages

  What Are My Shipping Fees?

  For orders delivered within the continental US where reason for return isn't a result of a Exhaust King error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below:

  Retail cost of the item	Per Item Return Fee
  Less than $25.00	$3.95
  From $25.00-$49.99	$5.95
  From $50.00-$99.99	$7.95
  More than $100.00	$9.95

  Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by Exhaust King, a return shipping label will be provided.

• Question Answer What Items can I Return?

  What Can I Return?

  • If you are not completely satisfied with your purchase, we will be happy to exchange products in new/unused condition within 30 days of delivery.
  • Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.

  • The few exceptions for items that cannot be returned include:
    • Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
    • All Wheel & Tire Packages

  What Are My Shipping Fees?

  For orders delivered within the continental US where reason for return isn't a result of a Exhaust Kingstrong> error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below:

  Retail cost of the item	Per Item Return Fee
  Less than $25.00	$3.95
  From $25.00-$49.99	$5.95
  From $50.00-$99.99	$7.95
  More than $100.00	$9.95

  Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by Exhaust King, a return shipping label will be provided.

• Question Answer What if I have a Warranty?

  We will handle all manufacturer warranty claims on your behalf. Specific warranty information can be found in the "Warranty" page. Pictures of the flaw or defect may be necessary to complete your claim. Shipping warrantied products back is simple with a prepaid Exhaust King shipping label.

   Warranty claims in 3 Easy Steps:

  • File a Claim
  • Ship it back (Exhaust King will provide all manufacturer-specific return instructions within 5 days of validating the warranty claim).
  • Get your replacement (A replacement will be processed as soon as your defective item is on its way back to us).
• Question Answer What is the status of my Return?

  Checking on Status of your Return; contact us at orders@exhaustking.com.

  Obtaining return paperwork or processing a returned item may take 24-48 hours; we thank you for your patience as we complete your request.

• Question Answer What if I have Damaged or Defective Product?

  Damaged or Defective Item(s)

  • In the rare event that your product is delivered damaged/defective, please let us know so we can process a replacement immediately at no additional cost. Please do not attempt to install a damaged part and settle for less than what you paid for.
  • Products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).
  • There are additional requirements for products that ship freight. For more information

  Damage claims in 3 Easy Steps:

  • File a Claim at orders@exhaustking.com.
  • Keep item in original packaging (Some items will need to be picked up for courier inspection)
  • Receive your Replacement (A replacement will be processed immediately)

• Question Answer What if my Part doesn't Fit?

  We want to make the installation of your new product as easy as possible. If you are having trouble installing your item, or the product does not seem to be fitting your vehicle, please let us know. Our Technical Customer Care specialists will gladly assist you in installing your product.

• Question Answer What if I can't access my account?

  Contact us at sales@exhaustking.com if you are having issues with any of these:

  • Login
  • Create account
  • Forgot password
• Question Answer What if my Package was Lost?

  If you have not received your merchandise, but your tracking number indicates that it has been delivered.

  Please contact us and a replacement will be processed within 72 business hours. We'll cover the cost of the new product and handle the claim with the courier.

  • Lost Package Claims in 3 Easy Steps:
    • Double Check (Couriers occasionally leave items in hidden locations to prevent them from being stolen, or damaged by weather. Look around - ask your neighbors, roommates, or family members to make sure that the package was not left somewhere close by.)
    • File a claim at orders@exhaustking.com
    • Get your replacement.
• Question Answer What if I have Questions about my Shipment?

  Exhaust King ships merchandise worldwide using FedEx, UPS, DHL, & USPS. Many of the products on Exhaustking.com will ship for free; if your order total without shipping is more than $99, simply add the merchandise to your cart and enter your address to see real time shipping costs.

  • There are a few important things to keep in mind:
    • Products may ship separately from different warehouses. Cutoff time is 3pm Eastern Time to go out the same day. Available shipping methods vary depending on products and shipping destinations.
    • Merchandise that is in stock usually ships within 24-48 hours. Shipping time varies on custom items.
    • "Free Shipping" applies only to orders shipped within the continental United States and are greater than $99 before shipping and tax charges.
    • Shipments to Canada are treated as all other international shipments. It is the recipient's responsibility to pay all applicable duties, taxes, & brokerage fees.