30-Day Return Policy
We accept authorized returns within 30 calendar days from the date the product was received by the buyer. All returns must be preapproved and have a Return Merchandise Authorization (RMA) before returning. All authorized returns must be unused and in their original packaging, including all items and components that were included in the original package. We will not accept items that have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.
If your shipment arrived with a damaged or incorrect item, please repackage the item in the original shipping container and refer to our Return Procedure. Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please contact us immediately so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. Exhaust King will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by using the wrong or defective part during installation.
To obtain a Return Merchandise Authorization (RMA) number, please contact us at email@example.com.
Please provide the following information about your order:
1. Full Name
2. Email address
3. Contact Number
4. Date of Purchase
5. Order number or PO number
6. Part number(s) of the item(s) you want to return
7. Part names
8. A complete and detailed explanations as to why the part is being returned
9. Vehicle Information
RMA number(s) along with return shipping instructions will be sent through email immediately after receipt of the fully completed form. An RMA number is required to track and process your return.
Please expect to be contacted by our agents in case additional information is required. All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. Exhaust King will not be responsible for damaged returns resulting from inadequate packaging. As a result, no credit will be given.
Refunds are normally processed and credited within 24-48 hours after our warehouse receives your returned product. Once the returned part has been inspected and processed, the refund will be credited via the payment method you used to buy the item you ordered. If the purchase was made with a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back on your account.
For orders delivered within the continental US where reason for return isn't a result of a Exhaust King error, the cost of the initial shipping charge and a return fee will be deducted from your refund. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below:
|Retail cost of the item||Per Item Return Fee|
|Less than $25.00||$3.95|
|More than $100.00||$9.95|
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by Exhaust King, a return shipping label will be provided.